Go! Vegan Box Terms & Conditions
The website www.goveganbox.com is owned and operated by Go! Vegan Box Ltd. Within the Terms and Conditions references to ‘we’, ‘us’, ‘our’ or ‘the website’ are references to Go! Vegan Box Ltd.
Your use of the website and membership to Go! Vegan Box is at all times subject to these Terms and Conditions as applicable to your use of the website and all applicable laws. By accessing this website you agree to the Terms and Conditions set out below.
We reserve the right, with or without notice to you, to change these Terms and Conditions at our sole discretion. The Terms and Conditions applicable to your access to and use of the website will be the version that is current and displayed on the website as at each date you access the website. Your use of the Go! Vegan Box website after changes are made means that you agree to be bound by such changes.
You agree not to upload, post, email or otherwise send or transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, harm, damage, destroy or limit the functionality of any computer software or hardware or equipment linked directly or indirectly with this website. You also agree not to interfere with the servers or networks underlying or connected to this website or our services or to violate any of the procedures, policies or regulations of networks connected to this website.
You agree not to impersonate any other person while using this website, conduct yourself in an offensive manner while using this website, or use the website for any illegal, immoral or harmful purpose.
You are responsible for maintaining the confidentiality of your account and password. Go! Vegan Box will place ‘cookies’ (small text files) on any computer you use to access the website. Some of these cookies are essential to make our site work and others help us to improve by giving us some insight into how the site is being used. These cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking some simple links. We also use some non-essential cookies to anonymously track visitors or enhance your experience of this site.
Any links on this website to other websites are to provide you with further information. We do not endorse the websites and have no responsibility for their content.
We may refuse any application to receive our services for any reason whatsoever. By supplying your telephone number when ordering you grant us permission to contact you via phone regarding your account and any special offers or promotions.
We aim to offer the best possible service but cannot guarantee that the service will be fault free. If a fault occurs in the service, please report it to us via our ‘contact us’ page and we will correct the fault as soon as we reasonably can. The content of any particular month’s box may change depending on stock availability. Your access to the website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities and services. We will restore the service as soon as we reasonably can. In the event that our website us unavailable please notify us of any changes to your order. This can be done directly via email to firstname.lastname@example.org.
Your submission of an order enters into a contract to buy the products from us. You cannot then withdraw or cancel your order except as specifically stated in these Terms and Conditions.
If you have ordered a monthly box we will continue to bill you at the same time each month by your chosen payment method until you cancel your subscription.
All of our products are suitable for vegans. Our boxes and products may not be suitable for people with allergies. Our products may contain other common allergens such as nuts, seeds, gluten, wheat, soya and oats. Please contact us if you have a food allergy before ordering.
As the Go! Vegan Box contain a selection of products we cannot guarantee that they are suitable for people with allergies. Where possible, we will include allergy advice for single items in our online shop. However, this is for guidance only, it is the customers’ responsibility to check the allergy advice label on any products purchased from us before handling or consuming.
On completion of your order the relevant payment will be taken immediately from your credit or debit card and monthly here after if you have entered into a subscription. Accepted card payments are MasterCard, Visa, and Maestro.
You agree not to hold us responsible for banking charges incurred due to payments on your account.
Go! Vegan Box reserves the right to change the fees for any services at any time. We agree to notify you at least 30 days in advance of any change in fees.
If your payment fails for 2 consecutive months we reserve the right to cancel your subscription.
Our prices are listed in British pound sterling.
The Go! Vegan Box will be delivered either within the first week of the month or the third week of the month depending on your choice of delivery date between the two. If you require a change of delivery date for your subscription box then please contact us and we will try to accommodate your needs as best as possible however offer no guarantee that this will be possible. We reserve the right to delay the shipping of boxes dependent on supply.
Boxes will be despatched through Royal Mail using their second class postage service. Proof of delivery is not obtained. Actual delivery times may vary. We only ship to the UK.
You will not hold us responsible for any delays outside our control which relate to the delivery of the boxes.
It is the customer’s responsibility to report all lost boxes to us within 7 days. Customers are obliged to comply with either Royal Mail’s claim compensation process or our process. Failure to comply with these processes will result in no refund. In the event a full refund is required for a missing box, we are unable to offer a refund for the postage for any parcels returned to us.
If you change address, you must update your address details by logging in to your account or contacting us. You will be liable for any boxes posted to the wrong location.
We reserve the right to cancel your membership if it becomes apparent that in our sole opinion the postal service in your area is too unreliable.
Cancellations and Refunds
You may cancel your subscription at any time throughout the month, if payment has already been taken, your box for that month will be despatched, but any further orders will be cancelled. You can cancel your subscription by emailing us or logging into My Account through our website.
You are entitled to cancel a payment for products where fraudulent use has been made of your payment card by a person not acting, or to be treated as acting, as your agent. You should contact your card issuer for re-credit to your card.
We reserve the right to terminate or restrict your use of our service, for any or no reason whatsoever. One reason that we may do so is if we believe that you are in breach of any obligation under these terms. If we terminate your use of our service as a result of a breach of any obligation under these terms, such termination would be immediate and without notice.
If you receive damaged or faulty/incorrect goods at the fault of us, we will provide you with a full refund of the order or supply you with a replacement box after receiving the returned product in full. You must inspect the products on day of receipt and notify us the same day of any defects. We may require you to take a photograph of the damaged products or return them by Royal Mail in suitable packaging. We will replace or refund the full cost of damaged goods including your postage costs. This does not apply to faults or defects that have been caused by your mis-use and/or neglect of the goods or by accidents caused while the goods are in your possession. We do not take any responsibility for damage to the packaging in transit.
Any refund due will be credited to the original card of purchase within 30 days of us receiving the goods.
This website is controlled by Go! Vegan Box. Your use of this website is governed by these Terms and Conditions and construed and enforced in accordance with the laws of England and Wales. Disputes arising from your use of this website and the services we provide are subject to the non-exclusive jurisdiction of the English courts.
The information contained in this website is for general information purposes only. The information is provided by Go! Vegan Box Ltd. and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.